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Privacy policy

Last updated: April 2025

1. Introduction

This Privacy Policy describes how Balnina Sàrl collects, uses, and protects the personal information you provide when browsing our website, www.balnina.com or making a purchase.

We place particular importance on the protection of your data and are committed to processing it with the utmost confidentiality, in accordance with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the General Data Protection Regulation (GDPR) for residents of the European Union.

2. Data Collected

We collect different categories of personal data, including:

  • Identification data: first name, last name, postal address, email address, telephone number.
  • Transaction data: information related to orders and payments made on our website.
  • Browsing data: IP address, browser type, pages visited, and time spent on the website.
  • Communication data: exchanges by email or through our contact form.

This data is collected directly from you when you fill out a form, make a purchase, or browse our website.

3. Purposes of Data Processing

Your personal data is collected in order to:

  • manage your orders and deliveries;
  • provide high-quality customer service;
  • improve the user experience on our website;
  • send you information about our new products and exclusive offers, where you have given your consent;
  • comply with our legal and accounting obligations.
4. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Performance of a contract: management of orders and deliveries.
  • Your consent: sending newsletters or marketing communications.
  • Our legal obligations: retention of invoices, fraud prevention.
  • Our legitimate interest: website performance analysis and improvement of our services.
5. Recipients of the Data

Your data is processed by Balnina Sàrl and may be shared with:

  • our payment and logistics providers Woopayments
  • our technical partners and hosting providers Infomaniak
  • legal authorities where required by regulatory obligation.

We never sell, rent, or share your data with third parties for commercial purposes.

6. Data Retention Period

We retain your personal data only for as long as necessary for the purposes for which it was collected:

  • Order data: retained for 10 years, in accordance with Swiss accounting obligations.
  • Contact data: retained for up to 14 days after responding to your request.
  • Marketing data: retained until you withdraw your consent.
7. Data Security

We implement strict technical and organizational measures to protect your data against loss, alteration, or unauthorized access.

However, no transmission or storage system is completely secure, and we cannot guarantee absolute protection. In the event of a data breach, we will notify the competent authorities and the individuals concerned where necessary.

8. Your Rights

In accordance with applicable law, you have the following rights:

  • Right of access: obtain a copy of the personal data held by Balnina Sàrl.
  • Right to rectification: modify or update your data if it is inaccurate.
  • Right to erasure: request the deletion of your data under certain conditions.
  • Right to object: object to certain types of processing, in particular for marketing purposes.
  • Right to restriction: request the suspension of the processing of your data.
  • Right to data portability: receive your data in a usable format.

To exercise these rights, you may contact us at the following address: info@balnina.comWe will respond to your request within a reasonable period of time.

9. Cookies and Tracking Technologies

We use cookies and tracking tools to improve your experience on our website.

These cookies may be disabled or configured through your browser preferences. For more information, please consult our Cookie Policy.

10. Changes to the Policy

Balnina Sàrl reserves the right to amend this Privacy Policy at any time. Any changes will be published on this page with an updated revision date.

11. Contact

For any questions regarding this Privacy Policy or the processing of your personal data, you may contact us at:

Balnina Sàrl
CP, 1800 Vevey – Switzerland
Email : info@balnina.com