Shipping & Returns

Shipping

Our creations are shipped from Switzerland with the utmost care.

  • Shipping times: Orders are processed within 24 hours.
  • Standard delivery:
  • Switzerland: 1–3 working days after dispatch.
  • Europe: 4–5 working days after dispatch.
  • Rest of the world: 5–7 working days, depending on the destination.
  • Once your order has been dispatched, you will receive a tracking link by email.

Please note that delivery times may be extended during busy periods or due to customs inspections.

Returns

We hope you will love your BALNINA pieces as much as we love creating them. However, should you wish to make a return, you have 30 days from receipt of your order.

Returns are accepted under strict conditions:

  • Items must be unworn, unwashed and in their original condition.
  • The hygiene liner, tags, original packaging, box and, where applicable, dust bag must remain intact. Damaged boxes will incur a CHF 5 charge, payable by the customer.
  • Any item showing signs of wear or missing any of the elements listed above will not be eligible for return.

Return shipping is complimentary within Switzerland only.

Returns procedure

To initiate a return, please contact us at info@balnina.com. Please include:

  • Your order number;
  • The item(s) concerned;
  • The reason for the return.

Once your return has been approved, you will receive detailed instructions on how to send it back.

Defective items

Any claims concerning a damaged or non-compliant item must be submitted within three calendar days of receipt and accompanied by supporting photographs.

Refund

Once the returned item or items have been received and inspected, a refund will be issued to the original payment method within a maximum of 14 days.
Initial shipping fees are non-refundable.

Conditions Générales d'Utilisation (CGU)

Balnina SARL

Last updated: April 2025

1. Scope

These General Terms and Conditions of Use (hereinafter the “Terms of Use”) govern access to and use of the website Balnina.com (hereinafter the “Site”), owned by Balnina SARL, a company registered in the Commercial Register of the Canton of Vaud, Switzerland, with its registered office at Rue des Moulins 18, 1800 Vevey, Switzerland.

By accessing the Site, the user accepts these Terms of Use without reservation. If you do not accept these terms, please do not use the Site.

2. Use of the Site

The Site is intended for personal, private and non-commercial use. The user undertakes to browse the Site in accordance with applicable law, ethical principles and accepted standards of conduct, and not to disrupt or compromise its proper functioning.

3. Intellectual Property

All content on the Site, including but not limited to text, images, illustrations, videos, logos, visual identity, product names and all design elements, is the exclusive property of Balnina SARL or is used under a duly obtained licence.

Any reproduction, distribution, modification or commercial use without prior written authorisation is strictly prohibited.

4. Personal Data

Use of the Site involves the collection and processing of certain personal data in accordance with our Privacy Policy. Users may exercise their rights to access, rectify and delete their personal data at any time.

5. External Links

The Site may contain links to other websites. Balnina SARL is not responsible for the content or privacy practices of these third-party websites.

6. Website Availability

Balnina SARL endeavours to keep the Site accessible at all times but is under no obligation to ensure its continuous availability. Access may be temporarily suspended for maintenance or in the event of force majeure.

7. Liability

Balnina SARL shall not be held liable for any direct or indirect damage resulting from the use of the Site or the inability to access it, particularly in the event of bugs, errors, service interruptions or infection by a computer virus.

8. Amendments to the Terms of Use

Balnina SARL reserves the right to amend these Terms of Use at any time. Any amendment shall take effect as soon as it is published on the Site. Users are encouraged to review the Terms of Use regularly.

9. Applicable Law and Jurisdiction

These Terms of Use are governed by Swiss law. In the event of a dispute, the competent courts of the canton of Vaud shall have exclusive jurisdiction.