Shipping & Returns

Deliveries

Our creations are shipped from Switzerland with the utmost care.

  • Shipping times Orders are processed within 2 to 5 business days.
  • Standard delivery:

Switzerland: 2 to 4 business days after shipping.

Europe: 4 to 8 business days after shipment.

Rest of the world: 7 to 14 business days depending on the destination.

  • Once your order has shipped, a tracking link will be sent to you via email.

Please note that delivery times may be extended during peak periods or due to customs checks.

Returns

We hope you love your Balnina pieces as much as we love creating them. If, however, you wish to make a return, you have 14 days from the date of receipt of your order.

Returns are accepted under strict conditions:

  • Items must be unworn, unwashed, and in their original condition.
  • The sanitary protection, labels, original packaging, box, and, if applicable, the dust bag must be intact. Damaged boxes will incur a charge of 10 CHF to be borne by the customer.

  • Any item showing signs of use or missing the above-mentioned elements cannot be returned.

Return shipping costs are the responsibility of the customer.

Return Procedure

To initiate a return, please contact us at info@balnina.com within 14 days of receiving your order. Please include:

  • your order number,
  • the article(s) concerned,
  • and the reason for return (optional).

Once your return is validated, you will receive detailed instructions on how to proceed with the shipment.

Defective items

Any claims regarding a damaged or non-conforming item must be submitted within 3 calendar days of receipt, accompanied by supporting photographs.

Refund

Upon receipt and verification of the returned item(s), a refund will be issued using the original payment method within a maximum of 14 days.
Initial shipping fees are non-refundable.

Terms of use

Balnina LLC

Last updated: April 2025

1. Scope

These General Terms and Conditions of Use (hereinafter the “GTC”) govern access to and use of the website Balnina.com owned by Balnina Sàrl, a company registered in the commercial register of the Canton of Vaud, Switzerland, with its registered office at CP, 1800 Vevey, Switzerland.

By accessing the Site, the user accepts these Terms of Use without reservation. If you do not agree to these terms, please do not use the Site.

2. Use of the Site

The Site is intended for personal, private and non-commercial use. The user agrees to browse the Site in accordance with applicable law, ethics and good morals, and not to disrupt or compromise its proper functioning.

3. Intellectual Property

All content on the Site, including but not limited to texts, images, illustrations, videos, logos, graphic identity, product names and all design elements, is the exclusive property of Balnina Sàrl or is used under a duly acquired license.

Any reproduction, distribution, modification or commercial use without prior written authorization is strictly prohibited.

4. Personal Data

Use of the Site involves the collection and processing of certain personal data, in accordance with our Privacy Policy. Users have the right to access, rectify and delete their personal data at any time.

5. External Links

The Site may contain links to other websites. Balnina Sàrl is not responsible for the content or privacy practices of such third-party sites.

6. Site Availability

Balnina Sàrl strives to keep the Site accessible at all times, but is not bound by any obligation of continuous availability. Access may be temporarily suspended for maintenance or in the event of force majeure.

7. Liability

Balnina Sàrl cannot be held liable for any direct or indirect damage resulting from the use of, or inability to access, the Site, including in the event of bugs, errors, service interruptions or contamination by a computer virus.

8. Modification of the Terms and Conditions

Balnina Sàrl reserves the right to modify these Terms and Conditions at any time. Any modifications shall take effect upon their publication on the Site. Users are responsible for reviewing the Terms and Conditions regularly.

9. Applicable Law and Jurisdiction

These Terms and Conditions are governed by Swiss law. In the event of a dispute, the competent courts of the canton of Vaud shall have exclusive jurisdiction.