PRIVACY POLICY

Last updated: April 2025

1. Introduction

This Privacy Policy describes how Balnina SARL collects, uses and protects the personal information you provide when browsing our website www.balnina.com or making a purchase.

We attach particular importance to protecting your data and are committed to treating it with the utmost confidentiality, in accordance with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the General Data Protection Regulation (GDPR) concerning residents of the European Union.

2. Data Collected

We collect different categories of personal data, including:

  • Identification data: Surname, first name, postal address, email address and telephone number.
  • Transaction data: Information relating to orders and payments made through our website.
  • Browsing data: IP address, browser type, pages visited and time spent on the website.
  • Communication data: exchanges by email or through our contact form.

This data is collected directly from you when you complete a form, make a purchase or browse our website.

3. Purposes of Data Processing

Your personal data is collected for the following purposes:

  • Process your orders and deliveries;
  • Provide high-quality customer service;
  • Improve the user experience on our website;
  • Send you information about our latest collections and exclusive offers, where you have given your consent;
  • Comply with our legal and accounting obligations.
4. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Performance of a contract: Order and delivery management.
  • Your consent: Sending newsletters or marketing communications.
  • Our legal obligations: Retention of invoices and fraud prevention.
  • Our legitimate interest: Analysis of website performance and improvement of our services.
5. Recipients of Personal Data

Your data is processed by Balnina SARL and may be shared with:

  • Our payment and logistics service providers, including WooPayments;
  • Our technical partners and hosting providers, including Infomaniak and WordPress;
  • The competent authorities where required by law.

We never sell, rent or share your data with third parties for commercial purposes.

6. Retention period

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected:

  • Order data: Retained for 10 years in accordance with Swiss accounting requirements.
  • Contact details: Retained for up to 14 days after we respond to your request.
  • Marketing data: Retained until you withdraw your consent.
7. Data Security

We implement strict technical and organisational measures to protect your data against loss, alteration or unauthorised access.

However, as no transmission or storage system is completely secure, we cannot guarantee absolute protection. In the event of a data breach, we will notify the competent authorities and the individuals concerned where required.

8. Your Rights

Under applicable law, you have the following rights:

  • Right of access: Obtain a copy of the personal data held by Balnina SARL.
  • Right to rectification: Correct or update your data if it is inaccurate.
  • Right to erasure: Request the deletion of your data under certain conditions.
  • Right to object: Object to certain types of processing, particularly for marketing purposes.
  • Right to restriction of processing: Request the restriction of the processing of your data.
  • Right to data portability: Receive your data in a usable format.

To exercise these rights, you can contact us at the following address: info@balnina.com. We will respond to your request within a reasonable timeframe.

9. Cookies and Tracking Technologies

We use cookies and tracking tools to improve your experience on our website.

These cookies can be disabled or managed through your browser settings. For more information, please consult our Cookie Policy.

10. Changes to the Policy

Balnina SARL reserves the right to amend this Privacy Policy at any time. Any changes will be published on this page together with the date of the latest update.

11. Contact

For any questions regarding this Privacy Policy or the processing of your personal data, you can contact us at:

Balnina SARL
Rue des Moulins 18, 1800 Vevey - Switzerland
E-mail: info@balnina.com