{"id":841,"date":"2026-03-31T14:53:03","date_gmt":"2026-03-31T14:53:03","guid":{"rendered":"https:\/\/balnina.com\/?page_id=841"},"modified":"2026-09-09T17:33:06","modified_gmt":"2026-09-09T17:33:06","slug":"politique-de-confidentialite","status":"publish","type":"page","link":"https:\/\/balnina.com\/en\/politique-de-confidentialite\/","title":{"rendered":"PRIVACY POLICY"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"841\" class=\"elementor elementor-841\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-68c9a75 e-flex e-con-boxed e-con e-parent\" data-id=\"68c9a75\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-acc6122 elementor-widget elementor-widget-heading\" data-id=\"acc6122\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">PRIVACY POLICY<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d0edf45 elementor-widget elementor-widget-text-editor\" data-id=\"d0edf45\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Last updated: April 2025<\/strong><\/p><h6>1. Introduction<\/h6><p>This Privacy Policy describes how Balnina SARL collects, uses and protects the personal information you provide when browsing our website <a href=\"https:\/\/balnina.com\/en\/\" target=\"_blank\" rel=\"noopener\">www.balnina.com<\/a> or making a purchase.<\/p><p>We attach particular importance to protecting your data and are committed to treating it with the utmost confidentiality, in accordance with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the General Data Protection Regulation (GDPR) concerning residents of the European Union.<\/p><h6>2. Data Collected<\/h6><p>We collect different categories of personal data, including:<\/p><ul><li><strong>Identification data:<\/strong> Surname, first name, postal address, email address and telephone number.<\/li><li><strong>Transaction data:<\/strong> Information relating to orders and payments made through our website.<\/li><li><strong>Browsing data:<\/strong> IP address, browser type, pages visited and time spent on the website.<\/li><li><strong>Communication data:<\/strong> exchanges by email or through our contact form.<\/li><\/ul><p>This data is collected directly from you when you complete a form, make a purchase or browse our website.<\/p><h6>3. Purposes of Data Processing<\/h6><p>Your personal data is collected for the following purposes:<\/p><ul><li>Process your orders and deliveries;<\/li><li>Provide high-quality customer service;<\/li><li>Improve the user experience on our website;<\/li><li>Send you information about our latest collections and exclusive offers, where you have given your consent;<\/li><li>Comply with our legal and accounting obligations.<\/li><\/ul><h6>4. Legal Basis for Processing<\/h6><p>We process your personal data on the following legal bases:<\/p><ul><li><strong>Performance of a contract:<\/strong> Order and delivery management.<\/li><li><strong>Your consent:<\/strong> Sending newsletters or marketing communications.<\/li><li><strong>Our legal obligations:<\/strong> Retention of invoices and fraud prevention.<\/li><li><strong>Our legitimate interest:<\/strong> Analysis of website performance and improvement of our services.<\/li><\/ul><h6>5. Recipients of Personal Data<\/h6><p>Your data is processed by Balnina SARL and may be shared with:<\/p><ul><li>Our payment and logistics service providers, including WooPayments;<\/li><li>Our technical partners and hosting providers, including Infomaniak and WordPress;<\/li><li>The competent authorities where required by law.<\/li><\/ul><p>We never sell, rent or share your data with third parties for commercial purposes.<\/p><h6>6. Retention period<\/h6><p>We retain your personal data for as long as necessary to fulfil the purposes for which it was collected:<\/p><ul><li><strong>Order data:<\/strong> Retained for 10 years in accordance with Swiss accounting requirements.<\/li><li><strong>Contact details:<\/strong> Retained for up to 14 days after we respond to your request.<\/li><li><strong>Marketing data:<\/strong> Retained until you withdraw your consent.<\/li><\/ul><h6>7. Data Security<\/h6><p>We implement strict technical and organisational measures to protect your data against loss, alteration or unauthorised access.<\/p><p>However, as no transmission or storage system is completely secure, we cannot guarantee absolute protection. In the event of a data breach, we will notify the competent authorities and the individuals concerned where required.<\/p><h6>8. Your Rights<\/h6><p>Under applicable law, you have the following rights:<\/p><ul><li><strong>Right of access:<\/strong> Obtain a copy of the personal data held by Balnina SARL.<\/li><li><strong>Right to rectification:<\/strong> Correct or update your data if it is inaccurate.<\/li><li><strong>Right to erasure:<\/strong> Request the deletion of your data under certain conditions.<\/li><li><strong>Right to object:<\/strong> Object to certain types of processing, particularly for marketing purposes.<\/li><li><strong>Right to restriction of processing:<\/strong> Request the restriction of the processing of your data.<\/li><li><strong>Right to data portability:<\/strong> Receive your data in a usable format.<\/li><\/ul><p>To exercise these rights, you can contact us at the following address: <a href=\"mailto:info@balnina.com\">info@balnina.com<\/a>. We will respond to your request within a reasonable timeframe.<\/p><h6>9. Cookies and Tracking Technologies<\/h6><p>We use cookies and tracking tools to improve your experience on our website.<\/p><p>These cookies can be disabled or managed through your browser settings. For more information, please consult our Cookie Policy.<\/p><h6>10. Changes to the Policy<\/h6><p>Balnina SARL reserves the right to amend this Privacy Policy at any time. Any changes will be published on this page together with the date of the latest update.<\/p><h6>11. Contact<\/h6><p>For any questions regarding this Privacy Policy or the processing of your personal data, you can contact us at:<\/p><p><strong>Balnina SARL<\/strong><br \/>Rue des Moulins 18, 1800 Vevey - Switzerland<br \/>E-mail: <a href=\"mailto:info@balnina.com\">info@balnina.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>POLITIQUE DE CONFIDENTIALIT\u00c9 Derni\u00e8re mise \u00e0 jour : avril 2025 1. Introduction La pr\u00e9sente Politique de Confidentialit\u00e9 d\u00e9crit la mani\u00e8re dont Balnina S\u00e0rl collecte, utilise et prot\u00e8ge les informations personnelles que vous nous fournissez lorsque vous naviguez sur notre site www.balnina.com ou effectuez un achat. Nous attachons une importance particuli\u00e8re \u00e0 la protection de vos [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-841","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>POLITIQUE DE CONFIDENTIALIT\u00c9 - Balnina<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/balnina.com\/en\/politique-de-confidentialite\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"POLITIQUE DE CONFIDENTIALIT\u00c9 - Balnina\" \/>\n<meta property=\"og:description\" content=\"POLITIQUE DE CONFIDENTIALIT\u00c9 Derni\u00e8re mise \u00e0 jour : avril 2025 1. 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